Support
There are two main support options that can always be used:
- Community - this consists of all the developers and users at EdgeERP including many of those mentioned below.
This support mainly consists of using the user and development lists in order to resolve issues.
Just subscribe to the list(s) and email to where it says. Most issues can be resolved this way. In addition,
the manual, FAQ, history of lists and forums, and the website all readily contain many, many answers.
Writing to personal email addresses of developers for support queries is not appropriate. Please use the EdgeERP email lists.
- Company - several companies offer commercial support which may be
preferable for many businesses. These companies may offer a support contract that can come with a guarantee of some minimum levels of
performance.
The companies listed below offer a range of
services including:
- Software Support
- Installation and setup of the system
- Maintenance
- Customised Development
- Staff Training
EdgeERP cannot endorse any particular support company, preferring to stay independent from any commercial activity.
The following companies are in contact directly with our EdgeERP community here to the extent of providing
us all with support, development, etc. At times, some of these companies specialize and/or can collaborate
with some of the others to provide the best support. Since EdgeERP is a web application, a support company in another country
may well be able to provide all the support required for most companies.
The following is a list of companies in contact name order that you may want to contact:
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= Gold - Major Work / Major Enhancements
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= Silver - Bug Fixes / Minor Enhancements
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= Bronze - Some Support / Some Development Discussion
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= Translation of a language
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= None
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By level here, what is meant is level of participation/contribution within our EdgeERP community.
We can only judge that which we see and can measure.
This is meant as an indication that we have seen significant
hands-on development and/or support from these companies/people in the areas explained in the legend above.
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